An order management system (OMS) is a electronic platform that enables firms to track customer orders from sales placement through inventory confirmation.
It integrates customer tracking across all sales systems to provide real-time visibility into sales information throughout the complete process.
An OMS helps businesses manage the complete order cycle productively, oms from the time a buyer initiates an order to its effective delivery and required return.
It improves inventory management by providing instant visibility on inventory counts and order status, empowering firms to maximize their logistics operations and enhance customer engagement.
An effective OMS synchronizes oms with other company systems like ecommerce platforms, inventory management systems, financial order management system software, and shipping carriers to support a streamlined order fulfillment operation from initiation to completion.